Troubleshooting

What went wrong, and what to do about it.

• My generation failed

  You have already been refunded. Here is what usually causes it.

• "Not enough credits"

  What the dialog is telling you and what to do.

• My video is taking a long time

  Queued and rendering are different problems.

• "Storage quota reached"

  Delete something, or move to a bigger plan.

• "Generation is paused"

  A deliberate stop, not an outage.