Refund Policy
Last updated September 2026
Failed generations
If a generation fails for any reason, the credits are returned to your balance automatically — no request needed.
Plan fees are not refunded
Plan fees are not refundable. What you get instead is the period you paid for: cancelling your plan or deactivating your account keeps your access running to the end of the current billing period, and it is only after that date that the account moves to Free. We do not prorate partial periods. This applies however far into a period you cancel, except where the law requires otherwise, and except where you were charged in error — for that, contact us within 14 days and we will refund it in full.
Credits can be refunded, less costs
Credits you BOUGHT can be refunded to the original payment method. Two costs come off the amount returned, because both have already left our hands: credits you have already spent (the provider was paid to render those videos the moment they were made, so there is nothing to return), and the card processing fee on the original purchase, which our payment processor keeps when a payment is refunded. So a refund returns the value of your unused bought credits, minus that processing fee. Credits included with a plan are not refundable in any amount — they were granted, not purchased, and no money sits behind them. Request a refund at support@remerged.ai.
Credit expiry
Credits you buy do not expire. Credits included with a plan expire when the plan's period renews, beyond any carry-over your plan states.
Quality
Generated video is probabilistic: an output you dislike is not a failure and isn't refundable, but if a result is clearly broken (corrupt file, wrong length) contact support@remerged.ai and we'll put it right.